Terms of sale

Sales conditions

1. Booking and purchase
2. Product availability and sale price
3. Method of payment
4. Delivery of goods and shipping costs
5. Import taxes and customs duties
6. Right of withdrawal
7. Applicable law

1. Booking and purchase

In order to purchase e-shop products online, the Customer must access the dedicated area of the site (Shop). Each product for sale is accompanied by a photo, a description, and the price.

Within the e-shop, you can select and book the individual products offered. It will be sufficient to indicate the quantity and confirm, following the choice of possible variants. In this way, the products are inserted into the virtual cart.

You can add, cancel or confirm all bookings made up to that point. In order to confirm the order, the Customer must proceed to his personal authentication:

– if already registered, by e-mail address and password;
– if not yet registered, proceed with the registration, indicating all the required data.

The purchase will be considered perfect for Equilibrium Food by Calicantus S.r.l. only when the order is confirmed by the same by e-mail or fax using the form “VS confirmation of order”. The confirmation is sent at the latest within 2 working days from receipt of the order.

2. Availability of products and sale price

For each item, the unit price of sale is indicated in euros (€), I.V.A. (Value added tax) included and net of shipping costs.

The shipping fees may vary depending on the type of delivery, the number of products to be shipped, their volume, weight, and place of destination; will be highlighted during the purchase process and on the form “VS order confirmation”.

All products in the e-shop are available in stock. Should unexpected events arise due to delays in the delivery of products, the Customer will be promptly informed by e-mail, as well as in the case of temporary unavailability of one or more products.

Equilibrium Food by Calicantus S.r.l. ships all over the world, without territorial limitations. However, there may be cases in which customs problems prevent the delivery of the ordered products. In this case, the customer will be promptly informed by e-mail and reimbursed later.

3. Method of payment

For the payment of purchases the customer can use the following methods:

to. The credit card of the most important circuits: VISA, MASTERCARD, VISA ELECTRON, AMERICAN EXPRESS, DINERS
b. PAY PAL circuit
c. Circuit POSTE PAY
d. Mark (for Italy)
is. Bank transfer

The transaction will be carried out in compliance with the banking security regulations.


Equilibrium Food by Calicantus S.r.l.
Via A. Tommaso 43
30020 Quarto d’Altino (Venice), Italy
Email: shop@calicant.us

4. Delivery of goods and shipping costs

All products ordered by the Customer and confirmed by Equilibrium Food by Calicantus S.r.l. will be sent by Corriere Espresso (national and international) to the address indicated by the Customer for delivery. For the shipment will be required a contribution to costs that will be highlighted during the purchase process and on the form “VS order confirmation”, in relation to the country of destination of the order.

The shipment of the products will take place only after the payment of the amount of the order will be regularly registered and confirmed at Equilibrium Food by Calicantus S.r.l.

The products shipped in Italy are tentatively delivered within 3-4 working days from shipment; Products shipped within the European Union are delivered within 5-6 business days of shipment. For non-EU shipments, it takes on average 7-8 working days from shipping. Shipments are made from Monday to Friday. Any variation to the aforementioned will be promptly communicated via e-mail to the Customer.

5. Import taxes and customs duties

The products sold are not subject to any import tax or customs duty if the product is sold and delivered in Italy or within the European Union.

In the case of deliveries to countries outside the European Union, products may be subject to import taxes and/or customs duties depending on the type of product and the country of destination. It is not possible to foresee in any way whether and what costs should be incurred for the clearance of the goods.

For more information, you can contact the customs office in your country.

In all cases, any costs related to import taxes and/or customs duties will be charged to the customer.

6. Right of withdrawal

The Customer has a right of withdrawal that can exercise, without having to justify the reasons, within a period of 14 working days from the day of receipt of the items ordered.

The right of withdrawal can be communicated within the deadline indicated above, by telegram, fax or e-mail. The shipping costs related to the return of the goods are the sole responsibility of the customer. In order for the right of withdrawal to be exercised, the items must be returned intact, in their original packaging in perfect condition and subject to agreement with Equilibrium Food by Calicantus S.r.l.

The goods must be returned with parcel insured in Porto Franco; no parcels sent on delivery or assigned port will be collected by Equilibrium Food by Calicantus S.r.l.

The refund of the invoice price of the returned items will be made by crediting the customer’s bank account within 30 days of receipt of the return.

Items returned incomplete, damaged, damaged or soiled due to the fact attributable to the Customer will not be reimbursed and will not give rise, under any circumstances, to the recognition of a credit equal to the price of the initially ordered item.

Should the refund be due to an error by Equilibrium Food by Calicantus S.r.l., the shipping costs will be borne by the seller; in all other cases, shipping costs will be borne by the buyer.

7. Applicable law

All contracts concluded are considered perfected in Italy and are subject to Italian laws.